Edinburgh Airport grounds all flights after IT glitch hits air visitors management 

All flights have been suspended at Edinburgh Airport after an IT situation affecting its air visitors management companies.

Passengers have been caught in journey mayhem this morning after Scotland’s busiest airport halted all flights, with a number of full planes sitting on the tarmac.

The reason for the IT glitch just isn’t identified but, however it isn’t linked to the continuing Cloudflare outage, Edinburgh Airport instructed Metro, including that the difficulty is localised. Cloudflare, which gives companies to main web sites like Spotify and Etsy, went down this morning, blocking many main on-line retailers web sites.

Passengers ought to contact their airline to verify on the standing of their flight.

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Flights are starting to renew after the difficulty was resolved shortly earlier than 11am.

A spokesman for Edinburgh Airport mentioned beforehand: ‘Because of an IT situation with our air visitors management supplier, no flights are at the moment working from Edinburgh Airport.

‘Groups are engaged on the difficulty and intention to resolve as quickly as potential.

‘Passengers ought to contact their airline for the newest data on their flight.’

Annoyed travellers took to social media as they waited on board planes, with many flights delayed by hours.

One passenger on board the Jet2 flight LS715 to Gran Canaria mentioned persons are ‘getting irritated’ whereas ready contained in the plane to take off.

One other passenger mentioned his flight was delayed by 5 hours.

One individual mentioned: ‘What programs did they use earlier than IT. Certainly this needs to be the again as much as get planes off the bottom.’

Nats, the Nationwide Air Site visitors Providers, instructed Metro it doesn’t present companies to Edinburgh Airport, nevertheless it has provided assist.

The UK aviation watchdog, the Civil Aviation Authority, confirmed it was conscious of the incident and suggested passengers to verify with their airline earlier than travelling to the airport.

Flight-tracking web site Flightradar24 confirmed a number of plane parked on the tarmac close to the terminal when the flights have been grounded.

Edinburgh Airport noticed 15.8 million passengers final yr. It serves 37 airways flying to 155 locations. The airfield has one runway.

What are your rights in case your flight is cancelled or delayed?

These affected by the disruption at Edinburgh Airport this morning are unlikely to be entitled to compensation by their airline as a technical situation is taken into account a rare circumstance, Rory Boland, the editor of Which? Journey warned.

When your flight is delayed or cancelled attributable to different causes, here’s what you’re normally entitled to.

Flight delay

You is likely to be entitled to compensation in case your delayed flight was leaving from the UK, no matter which airline it was.

If the delay is lengthy sufficient, the airline has to offer you food and drinks, entry to telephone calls and emails (like cell minutes) and lodging if the delay lasts in a single day.

For a short-haul flight of lower than 932 miles (1,500km) the delay needs to be two hours to set off assist from the airline. For long-haul flights of greater than 2,174 miles (3,500km), the delay needs to be 4 hours.

If the flight is delayed for greater than 5 hours, you don’t should take it and you’re normally entitled to a full refund for the flight.

Flight cancellation

If the flight is cancelled, you’ve got a authorized proper to both a full refund for the flight and different flights, or a substitute flight to get to your vacation spot.

You even have a authorized proper to assist with prices if the cancellation delays you for over two hours, and compensation.

The quantity of compensation relies upon when the flight was cancelled, the space of the flight and the departure and arrival occasions of the substitute flight.

If you must declare compensation or prices from the airline, hold maintain of all receipts and get in touch with the airline.

Is your journey affected? Please electronic mail noora.mykkanen@metro.co.uk to share your expertise.

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