A British holidaymaker has claimed that EasyJet refused to cowl her £230 resort prices after her return flight was diverted from Montenegro to Croatia.
Karen Burge hoped to journey residence from her Tui bundle vacation at Tivat Airport final September
Nevertheless, EasyJet's flight tracker revealed that the inbound plane had as a substitute landed some 70 miles away throughout the border in Dubrovnik.
Burge, who went away along with her husband, advised The Occasions that they have been supposed to go to Dubrovnik by bus.
She mentioned: "When this didn’t occur I contacted Tui and was advised that this was not its drawback however EasyJet’s.
"There have been no representatives from easyJet on the airport to assist and ultimately I needed to e book a flight two days later from Dubrovnik, plus a resort for 2 nights.
"As soon as we have been residence I put in a declare to Tui for our out-of-pocket bills which included taxis, new flights, resort and meals.
"It mentioned it will pay for the flights and taxis however the remaining was right down to EasyJet.
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"EasyJet refunded our authentic flights and at last agreed to pay for the meals however has refused to pay £230 for our lodging as a result of it was 'a non-public association'."
EasyJet later apologised for the bills delay, admitted the resort declare was refused to an "remoted handbook error" and is trying into its lack of customer support at Tivat Airport.
Tui additionally opted to pay a £200 goodwill gesture alongisde an apology.
A spokesman for the airline mentioned: “When a third-party airline cancels a flight, within the first occasion a buyer ought to supply an alternate with the service.
"Nevertheless, we recognise that help is commonly wanted in circumstances the place issues don’t go to plan.
"Consequently, we now have a devoted workforce to help clients who’re travelling on companion airways which was arrange in October 2024.
"So Tui clients can now count on assist with rebooking.”